Privacy policy

Privacy Policy

Welcome to CASVORA ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Billing Address

  • Payment Information (processed securely through our payment providers)

  • Order History

Device & Technical Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Type

  • Operating System

  • Time Zone

  • Website Usage Data

  • Pages Viewed

  • Referral Source

Marketing Information

If you subscribe to our marketing communications, we may collect:

  • Email preferences

  • Marketing interactions

  • Promotional campaign engagement

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Deliver products and services.

  • Send order confirmations and shipping updates.

  • Provide customer support.

  • Verify transactions and prevent fraud.

  • Improve our website, products, and customer experience.

  • Respond to inquiries and requests.

  • Send promotional emails, offers, or newsletters (only where permitted or with your consent).

  • Comply with legal obligations.

We do not sell your personal information to third parties.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.

  • Keep items in your shopping cart.

  • Analyze website traffic.

  • Improve website performance.

  • Personalize your shopping experience.

  • Measure advertising effectiveness.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. Third-Party Services

To operate our business, we may share limited information with trusted third-party service providers, including:

  • Payment gateways

  • Shipping and logistics partners

  • Order fulfillment providers

  • Website hosting providers

  • Analytics services

  • Marketing and email platforms

  • Customer support tools

These service providers receive only the information necessary to perform their services and are expected to protect your information.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

5. Payment Security

We do not store your complete credit card, debit card, or banking information on our servers.

Payments are processed securely through trusted payment gateway providers using industry-standard encryption and security measures.

6. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

While we strive to use commercially reasonable security measures, no online system can guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Comply with legal and tax obligations.

  • Resolve disputes.

  • Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Update your account details.

  • Request deletion of your personal information where legally permissible.

  • Withdraw consent for marketing communications.

  • Request information regarding how your data is used.

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be posted on this page with the revised Effective Date.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

11. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Puri, Odisha, India.

12. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Store Name: CASVORA

Email: chandansahoo.2023@gmail.com

Business Address: Nimapada, Puri, Odisha, India

Business Hours: 24 hours