Refund policy

Return & Refund Policy

At CASVORA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect upon delivery.

  • The product is unused, unworn, and in its original condition.

  • All original tags, accessories, manuals, and packaging are included.

  • The return request is submitted within 7 Days of receiving your order.

  • The product has not been misused, altered, or damaged after delivery.

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

You must initiate your return request within 7 Days from the date your order is delivered.

Requests received after this period may not be eligible for return or refund.

3. How to Request a Return

To initiate a return:

  1. Email us at chandansahoo.2023@gmail.com

  2. Include your:

    • Order Number

    • Full Name

    • Reason for Return

    • Photos or videos (if the product is damaged, defective, or incorrect)

  3. Our support team will review your request and provide further instructions.

Please do not return any product without receiving return authorization from our team.

4. Refund Process

Once your returned item is received and inspected:

  • We will notify you regarding the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method.

  • Refunds are typically completed within 24-72 hours after approval.

Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

For Cash on Delivery (COD) orders, approved refunds will be processed through bank transfer or another mutually agreed refund method.

5. Exchange Policy

We offer exchanges for:

  • Defective products

  • Damaged products

  • Incorrect products delivered

If you wish to exchange an item for a different size, color, or replacement (where applicable), please contact us within 7 Days of delivery.

All exchanges are subject to product availability.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered:

  • Contact us within 7 Days of delivery.

  • Share clear photos or videos showing the issue.

  • After verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.

7. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Products marked as "Final Sale" or "Non-Returnable"

  • Personal care or hygiene products

  • Innerwear or intimate apparel

  • Gift cards

  • Customized or personalized products

  • Digital products or downloadable items

  • Products damaged due to improper use or normal wear and tear

8. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged product, or defective product), we will bear the return shipping cost.

  • If the return is for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

Return shipping charges, if applicable, are non-refundable.

9. Cancellation Policy

Orders may be cancelled before they are shipped.

If your order has already been dispatched, it cannot be cancelled. However, you may request a return after receiving the product, subject to this policy.

10. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account or payment method again.

  • Contact your bank or payment provider, as processing times may vary.

  • If you still have not received your refund after 24-72 hours, please contact us at chandansahoo.2023@gmail.com

11. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Store Name: CASVORA

Email: chandansahoo.2019@gamil.com

Business Hours: 24 hours